Refund policy

At Laumont, we work every day to provide you with the freshest, highest-quality products and a reliable logistics service. We know how important both the experience and the final product are, which is why we have a clear and efficient policy for handling any potential issues.

1. Claims Regarding Product Quality

If, despite our quality controls, you receive a product in poor condition or with any anomaly, we offer a quick and simple process to review your case.

How to Submit a Claim

To assist you efficiently, it is essential that you contact us within 24 hours of receiving your order.

Please send an email to info@laumont.eu including the following information:

  • Full name
  • Order number
  • Reason for the claim
  • Photos and/or videos clearly showing the issue and its extent

Important:
Claims regarding frozen products that have been thawed will not be accepted, as it is not possible to verify whether the issue occurred before or after defrosting.

🔍 Case Evaluation

Our incident team will carefully review the information and materials provided. Based on the analysis, we will determine whether:

  • A full or partial refund is warranted
  • A replacement product can be sent
  • Or, in some cases, the claim is not applicable

2. Claims Regarding Delivery Issues

Our product selection, packaging, and shipping processes are designed to ensure optimal delivery conditions. However, unexpected issues during transport may occur.

What to Do Upon Delivery

Check the packaging:
Make sure the package seals have not been tampered with, opened, or damaged.

Damaged or tampered packaging:
If you notice any issues (open, broken, or manipulated packaging), do not accept the package. Return it to the carrier immediately.
If you accept it, Laumont cannot be held responsible for the contents.

Delivery issues:
If you notice a problem, contact us within 24 hours of delivery by emailing info@laumont.eu with:

  • Full name
  • Order number
  • Description of the issue

Missed deliveries due to absence or address error:
If an incorrect or incomplete address is provided, or if the carrier cannot access the delivery location, the package will be returned to the carrier’s depot.
In the case of absence at the time of delivery, the customer must reschedule delivery directly with the carrier.

Late delivery:
If your order has not arrived within the estimated timeframe, you have 48 hours to notify us by writing to info@laumont.eu.
After this period, we cannot accept claims related to delivery delays.

Final Considerations

All claims will be reviewed individually by our team.
Our commitment is to provide you with a fair, transparent, and timely response.

Thank you for trusting Laumont.